Shipping policy

DELIVERY POLICY

We Care About Quality And Speed

At Her Vault, we've partnered with a carefully selected network of premium suppliers, ensuring every Product that reaches your door meets our highest standards of quality and finish.

📦 Order Processing

Once your order is placed and payment is confirmed, please allow 0–1 business days for your order to be processed, quality checked, and dispatched.

🚚 Delivery Timeframe

After dispatch, please allow 1–2 business days for your order to arrive. We deliver to all emirates across the UAE including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain.

🎁 Free Delivery Across the UAE

We offer free Delivery on every order across the UAE. No minimum spend. No hidden fees. What you see at checkout is what you pay — nothing more.

⚠️ Delays

Please note that public holidays, or courier delays are beyond our control and may impact delivery times. We appreciate your patience and understanding.

📦 Lost or Damaged Packages

If your package arrives damaged or does not arrive at all, please contact us within 48 hours of the expected delivery date at support@vaultcodxb.com and we will work with the courier to resolve the issue as quickly as possible.

📍 Wrong Address Disclaimer

Please double-check your shipping address carefully before confirming your order. Her Vault cannot be held responsible for packages delivered to an incorrect address provided at checkout.

📩 Need Help?

For any Delivery related questions, reach out to us at support@vaultcodxb.com. We're always happy to help.